I don't know if this is the right section for this, but it does relate to a kit I just purchased on ebay (though not an LSP), so I will tell this story here. Mods can move it if they see fit.
I have been looking for a particular kit for over a year now, finally found someone selling one on ebay, and with a ton of AM stuff to go with it, and at a healthy discount, so I pulled the trigger and bought it. I was excited when it showed up in 3 days, and it was everything I'd hoped for....except it was missing a critical sprue!! It was a used kit from someone clearing out their stash, so no problem, it happens sometimes. I let them know about it and the seller agreed to look for the missing sprue. A couple days pass, and I dropped them a note saying that I located replacement parts for about 25 bucks, and if they would be willing to refund that much, I'd buy the parts and be good to go. Very nice seller, great communication.
To my utter shock, they did not refund the 25 bucks.......they refunded the entire amount!!! I sent a note and made them aware of the mistake, and I got a very nice note back saying that it was not a mistake.
The seller explained that her husband had been an avid model builder, and had won many awards in the past, but was going through some sort of "mental decline" that prevented him from building anymore, so he asked her to sell off his collection. Occasionally parts go missing and he doesn't recall where they are. So she refunded the whole thing because she just wanted me to be happy with it. Needless to say, I was blown away at her generosity, and said that I would put in a plug on the forums and possibly help generate some more sales.
At any rate, she said they have a ton of other kits to get sold off, so please look them up on ebay and see if they have anything you might like, and maybe help support these awesome folks. SellerID is "sellingmymodels10".
Here is a link to one of their auctions:https://www.ebay.com/itm/254594214787.