Couple of weeks ago I sent Special Hobby a message on their facebook page regarding replacement parts for one of their kits.
I was sorting some kits and boxes out when I came across the Tempest Mk.V kit which I had started some time ago but then got put to one side for some reason or other. Checking the contents out I found that the bottom half of the wing was broken.
I asked Special Hobby if I could buy the wing and undercarriage bay parts. After 2 weeks of hearing nothing from them, I was about to give up. Today I received a package from them with the parts requested in it and no mention of cost. Can't thank them enough.