modelingbob Posted May 31, 2018 Author Share Posted May 31, 2018 (edited) Did you use the Revell USA on-line form or the Revell Germany on-line form? I also did the Revell USA on-line form about the same time you did and got the same 6-8 week response. Since my request exceeded the 8 week time frame, plus Revell USA also posted on their website that if you did not receive your requested parts by a certain date you will not receive the parts since they have completely ceased operations. Use the Revell Germany link I posted in the OP and you will get your parts pretty quickly. Sent in my request April 5th and still have not received a replacement canopy. Return email said to allow 6 to 8 weeks. Closing in on that now. Jerry Edited May 31, 2018 by modelingbob Link to comment Share on other sites More sharing options...
Out2gtcha Posted May 31, 2018 Share Posted May 31, 2018 Sent in my request April 5th and still have not received a replacement canopy. Return email said to allow 6 to 8 weeks. Closing in on that now. It would be nice to know if your replacement is as clear (or as improved as) Bobs replacement copy was. That way we would know for sure that Revell has indeed gotten the message that a lot of their P-51 clear parts are unacceptably distorted, and have taken steps to remedy that. Link to comment Share on other sites More sharing options...
CANicoll Posted May 31, 2018 Share Posted May 31, 2018 Quang: Sorry, I'm lumping the problems into 'lack of clarity' - wavy or whatever. My original canopy is certainly wavy but the second one is markedly less so. NOT perfect (not Tamiya quality for example) but much better than the first kit. I sent a request via Revell of Germany's website... Mark the date! LOL Chris quang 1 Link to comment Share on other sites More sharing options...
K5IKL Posted May 31, 2018 Share Posted May 31, 2018 Did you use the Revell USA on-line form or the Revell Germany on-line form? I also did the Revell USA on-line form about the same time you did and got the same 6-8 week response. Since my request exceeded the 8 week time frame, plus Revell USA also posted on their website that if you did not receive your requested parts by a certain date you will not receive the parts since they have completely ceased operations. Use the Revell Germany link I posted in the OP and you will get your parts pretty quickly. I did use the USA request, but do believe I am going to follow your lead and send another request via the link you posted earlier. Thanks Bob. Jerry Out2gtcha 1 Link to comment Share on other sites More sharing options...
MikeMaben Posted June 1, 2018 Share Posted June 1, 2018 Bob, thanks for posting this! I think it may end up being a very popular link indeed................it seems a lot of folks just dont know where the best place to start is in re: to ordering replacement clear parts. Sheese!, I've posted that link more than once here. Guess nobody reads my posts I sent my request in last Friday and haven't gotten any email nor nothin' I have 4 kits , all with distorted clear parts so I sent a photo of all 4 kits stacked up as proof of purchase (they might think asking for 4 canopies a little greedy ) I've heard several folks say they have recieved nice replacement canopies fairly quickly so I'll keep my hopes alive (thanks Bob). Rick Griewski, Troy Molitor, Out2gtcha and 1 other 4 Link to comment Share on other sites More sharing options...
quang Posted June 1, 2018 Share Posted June 1, 2018 Quang: Sorry, I'm lumping the problems into 'lack of clarity' - wavy or whatever. My original canopy is certainly wavy but the second one is markedly less so. NOT perfect (not Tamiya quality for example) but much better than the first kit. I sent a request via Revell of Germany's website... Mark the date! LOL Chris Good to know that Revell has improved on their clear parts! Link to comment Share on other sites More sharing options...
Out2gtcha Posted June 1, 2018 Share Posted June 1, 2018 Woops! Guess I need to pay more attn MikeMaben 1 Link to comment Share on other sites More sharing options...
MikeMaben Posted June 1, 2018 Share Posted June 1, 2018 Woops! Guess I need to pay more attn Wake up Mister !! Link to comment Share on other sites More sharing options...
Zero77 Posted June 1, 2018 Share Posted June 1, 2018 Bob, did you get only the canopy or also the windscreen? Did you mentioned the sprue letter in the form? Link to comment Share on other sites More sharing options...
Menelaos Posted June 1, 2018 Share Posted June 1, 2018 Revell is a nice example of exellent customer service...I received everything I wanted in the past.... Link to comment Share on other sites More sharing options...
CATCplSlade Posted June 1, 2018 Share Posted June 1, 2018 Received an email earlier today stating my message was received and that parts could be expected in 1-2 weeks. Probably the quickest response I've had from a company in years. Out2gtcha 1 Link to comment Share on other sites More sharing options...
quang Posted June 1, 2018 Share Posted June 1, 2018 Bob, did you get only the canopy or also the windscreen? Did you mentioned the sprue letter in the form? I just gave them the part number i.e. H -11 CANicoll 1 Link to comment Share on other sites More sharing options...
Lothar Posted June 1, 2018 Share Posted June 1, 2018 Here in Germany Revell's service is exceptional. Recently I've bought on of their newly issued Tornada F.3 kits in 48scale (I know), in the box I found this: Sprues A, B and C were completely distorted and so were the parts. I've sent them a request for new sprues together with a pics some 4 weeks ago. No reply since then, but this morning the Postman rang and delivered a complete new kit to my doorstep. That's what I call customer friendly. Hats off. Lothar Out2gtcha and Pascal 2 Link to comment Share on other sites More sharing options...
Out2gtcha Posted June 1, 2018 Share Posted June 1, 2018 I dont have the kit or sprue/parts numbers at the moment.......................It appears the Mustang is Revell kit No. 03944...............but can anyone give me the required clear sprue numbers for the canopy and windscreen please? Link to comment Share on other sites More sharing options...
CANicoll Posted June 1, 2018 Share Posted June 1, 2018 (edited) I dont have the kit or sprue/parts numbers at the moment.......................It appears the Mustang is Revell kit No. 03944...............but can anyone give me the required clear sprue numbers for the canopy and windscreen please? Brian, there are two clear sprues: J is the canopy (part 125 and what looks like a position light, #131), and Sprue H is the windscreen, gunsight, position lights, etc. So the Windscreen is part H91 and the canopy is part J125. Hope that helps. Chris Edited June 1, 2018 by CANicoll Out2gtcha 1 Link to comment Share on other sites More sharing options...
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