TonyT Posted August 10, 2014 Share Posted August 10, 2014 Yes I agree, but Airfix are not stupid, they read the web, they will have seen the problem listed on a myriad of forums, they must have someone inspect the product, either at their contracted producer, or packaging company, or at the UK when they arrive. The bags were not even sealed, so they have had the opportunity prior to despatch to examine a sample, what is the point of sending out defective parts with the same problem to replace defective parts, all that does is winds up the customers, no matter how well the complaints department works in addressing the issue. It's costing them both money and future lost sales. Link to comment Share on other sites More sharing options...
Guest Peterpools Posted August 10, 2014 Share Posted August 10, 2014 Tony Fully agree and why just not say they are fixing the molds or molding problem and when real corrected canopies are available, they will be mailed to any purchaser requesting one? Peter Link to comment Share on other sites More sharing options...
Nigels modelling bench Posted August 10, 2014 Share Posted August 10, 2014 My canopy parts have the same flaws, that's the original ones in the kit and the replacements. I find it a little "strange" that the sprue shown at Telford has the four sprue runners and is distortion free, and that the "How to build it" book actually comments how thin and distortion free the clear parts are, backed up with a picture of said good parts? I have another two issues with my example, with misalignment of the mould halves on sprue's A and B and also a damaged wing lower section, where an operative has carved out a large lump of flash from the centre front section and taken a piece of the wing with them. I have emailed Airfix, and await a response.... Link to comment Share on other sites More sharing options...
Darren Howie Posted August 12, 2014 Share Posted August 12, 2014 Got my second Typhoon today in contrast to the first one both canopies are buggered. Canopy has distortion but worse is the crack running from the sprue connector point. Not a flow line which I have seen but a crack. The front center windscreen has a massive amount of distortion and both are unusable. Hopefully Airfix come good. Link to comment Share on other sites More sharing options...
Cees Broere Posted August 12, 2014 Share Posted August 12, 2014 Can we just stop discussing canopy-gate? Cees Link to comment Share on other sites More sharing options...
Squito2340 Posted August 12, 2014 Share Posted August 12, 2014 People, I received my second canopy this week still with a flaw. The good news, according to Airfix is that, they haven't been able to solve the problem completely as it exists. They are continuing to eliminate the dimple. It's great to see that they really want to get it right. Those folks thinking about a resin or vac formed canopy- hold on a bit longer. Link to comment Share on other sites More sharing options...
Cees Broere Posted August 12, 2014 Share Posted August 12, 2014 I guess that's a no then. Cees BGB 1 Link to comment Share on other sites More sharing options...
LSP_K2 Posted August 12, 2014 Share Posted August 12, 2014 I intend to wait a couple of months before asking for a corrected replacement set, that way maybe I won't get stuck with duplicate defective copies. Link to comment Share on other sites More sharing options...
nmayhew Posted August 13, 2014 Share Posted August 13, 2014 Although I too contributed to canopy gate, I must admit that in all this there is actually not a lot of analysis of the kit itself I have it, and am pleased with it, but it would be nice to have a more technical / critical eye cast over it Cees Broere 1 Link to comment Share on other sites More sharing options...
Edgar Brooks Posted August 13, 2014 Share Posted August 13, 2014 (edited) Fully agree and why just not say they are fixing the molds or molding problem and when real corrected canopies are available, they will be mailed to any purchaser requesting one?This has been sent to the Britmodeller site, by Hornby, with the agreement that it can be made generally available:- "The canopy was designed to be super thin in line with what modellers prefer to see. There were some issues at manufacture – however by adjusting the tooling settings we have fixed the problem. In order to prevent delays in releasing the kit, we ordered plenty of spare parts and are sending them to everyone who requests one. Anyone with a cracked canopy should contact customer services on 01843 233525 customercare@hornby.com" Judging by some comments, it seems that early items could have had flow lines, and the moulding company might have tried to eliminate them by having a single entry point for the plastic; this, in turn, left the canopy with only a single attachment, so it was free to twist, and therefore crack. The same single entry might also have meant air being trapped by the inflow of plastic, since it had nowhere to escape, hence the distortion. This is all speculation (aka guesswork) of course, but I think it should be remembered that this is Hornby's second large-scale kit, in only 7 years, so they are still learning. Edgar P.S. I left it for a few days, and told Hornby, yesterday, about my canopy being cracked; today I've been told a replacement is on its way, and they added that they've changed the flow, in the mould, to fix the problem. Edited August 13, 2014 by Edgar Brooks Link to comment Share on other sites More sharing options...
bulmer69 Posted August 14, 2014 Share Posted August 14, 2014 (edited) Here's the response I got from Hornby yesterday: Dear Mr BrownWe have today despatched a canopy.Very sorry you have experienced problems with the product A19002.The problem with the Q sprue, is not common to all the kits.The sprue feed was changed to eliminate this problem.There is a very slight dimple in the canopy, we have been informed when product is completedWill not be visible.RegardsAirfix spares. IMO the dimple is not 'very slight' and the one on the windshield is pretty bad too. Looks nothing like the test shots or the one Brett Green built for his book (judging from the online pics-I don't have the print book) . Will reserve judgement till I see the replacement though. Cheers Joe Edited August 14, 2014 by bulmer69 Link to comment Share on other sites More sharing options...
dennismcc Posted August 14, 2014 Share Posted August 14, 2014 Here's a slightly more positive one that I received today, having said that I have a usable crack free canopy that has a slight dimple that is not apparent unless I really look hard. Sorry for the inconvenienced cause with the clear canopy Q1 from the product A19002 also you were only sent one sprue instead two .another sprue will be sent thursday. We regret that we unable to supply the canopy without the slight dimple. Attempts are being made to correct, but this has not been achieved to date. We have your HC number and if we can improve the canopy in any way will send one of these. The product development team assure us that when the model is complete not so visible Best regards Cheers Dennis Link to comment Share on other sites More sharing options...
Dave J Posted August 14, 2014 Share Posted August 14, 2014 Not visible when complete???? Blahahahaha.... Are they on crack? Link to comment Share on other sites More sharing options...
TimW Posted August 14, 2014 Share Posted August 14, 2014 (edited) Just got my Typhoon this past Tuesday. The canopy looks fine. If there's a dimple, I didn't see it. Actually, the whole kit looks pretty outstanding! Now, with my "How to build the Typhoon" book in hand along with several jars of RAF interior green (and other colors) the big decision is go with the kit decals, or get all fired up and order some of the AM ones? I'm leaning toward a D-Day bird (as are many, I suspect). Nice to have a kit that won't really require any additional AM, unless you really want it. Regards, Tim W. Edited August 14, 2014 by TimW Link to comment Share on other sites More sharing options...
Edgar Brooks Posted August 14, 2014 Share Posted August 14, 2014 (edited) Not visible when complete???? Blahahahaha.... Are they on crack?Perhaps it might pay to have one in-hand, before indulging in sarcasm? Mine arrived, today, and the "dimple" is less a physical item than an "entity," since it's an oval, about 1/4" x 1/8" which can be seen by turning the canopy until the light catches it, and, over written words, has a magnifying effect, but, over a plain background, does disappear. Edited August 14, 2014 by Edgar Brooks TimW 1 Link to comment Share on other sites More sharing options...
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