MikeMaben 7,255 Posted July 30 Share Posted July 30 ...from Dragon (Dragoncare) ? Link to post Share on other sites
ChuckD 1,087 Posted July 30 Share Posted July 30 Yeah. They failed miserably and I gave up. Their customer service is just awful. MikeMaben and scvrobeson 1 1 Link to post Share on other sites
Kagemusha 8,832 Posted July 30 Share Posted July 30 I got as far as contacting them, but they required a receipt, which I didn't have. MikeMaben 1 Link to post Share on other sites
ade rowlands 1,702 Posted July 30 Share Posted July 30 I did get a clear sprue for the 1/32 Bf-110 from them a long time ago and I remember it being a lot of effort. Like Kag, they required a receipt, which luckily I managed to get around by contacting the online vendor I bought the kit from for a reissue of said receipt the issue arose a long time after initial purchase so any copy had been purged from my email system. It then took a number of emails to Dragon to get them to acknowledge me sending the receipt on to them and confirmation they had what I needed. However, once that was over with the parts did turn up well packed and quite quickly. MikeMaben 1 Link to post Share on other sites
LSP_K2 23,840 Posted July 30 Share Posted July 30 I ordered once, Bf 109E wheel well inserts, and had them within a week or so. MikeMaben 1 Link to post Share on other sites
ChuckD 1,087 Posted July 30 Share Posted July 30 Now that I'm not on mobile, I'll expand a bit. I ordered a 1/35 Jagdtiger kit from scalehobbyist.com years ago partly because it had a metal gun barrel and a few other "premium" add-ons. Open the box to find that, you guessed it, those parts are missing. The box even had it printed on the side. I contacted dragoncare and after dutifully providing the receipt, a dozen photos of the contents of the kit, and waiting ~8 weeks, they told me that those parts were only included in the first run of the kit and closed my case immediately. Do a search over on Armorama for dragoncare and you'll see a ton of similar experiences. MikeMaben 1 Link to post Share on other sites
MikeMaben 7,255 Posted July 31 Author Share Posted July 31 Thanks guys , looks like I might as well give up, appreciate the info. Link to post Share on other sites
phasephantomphixer 1,006 Posted July 31 Share Posted July 31 (edited) Unfortunately found it as tough as posted here. Still never got a missing sprue replaced, even after getting to know the CS rep. at the IPMS Nats - twice! He wrote his name, said to input it, still nothing. Kit sits incomplete to this day, 11 years now... The Dragon DOESN'T care Edited July 31 by phasephantomphixer MikeMaben 1 Link to post Share on other sites
LSP_Mike 5,095 Posted August 1 Share Posted August 1 What part is missing? Link to post Share on other sites
monthebiff 6,341 Posted August 1 Share Posted August 1 Hi Mike, like most here it was pretty difficult, I tried to get replacement clear parts for a 110 and they just didn't seem interested so ended up giving up! Regards. Andy MikeMaben 1 Link to post Share on other sites
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