Out2gtcha Posted June 1, 2018 Share Posted June 1, 2018 Brian, there are two clear sprues: J is the canopy (part 125 and what looks like a position light, #131), and Sprue H is the windscreen, gunsight, position lights, etc. So the Windscreen is part H91 and the canopy is part J125. Hope that helps. Chris It does! Thanks Chris. E-Mail sent for both clear replacement sprues. Well see what they say, and what I end up getting. Link to comment Share on other sites More sharing options...
Leaning_Dog Posted June 1, 2018 Share Posted June 1, 2018 I clicked on the link in the OP yesterday morning (May 31), filled out the form requesting replacement clear sprues, and received an email from Revell Customer Service last night stating they had received my information and 'handling time is 1-2 weeks'. Nice. Cheers! John. CANicoll and Out2gtcha 2 Link to comment Share on other sites More sharing options...
CANicoll Posted June 1, 2018 Share Posted June 1, 2018 John: Did you send to Revell US or Revell of Germany. Thanks! CN Link to comment Share on other sites More sharing options...
Leaning_Dog Posted June 1, 2018 Share Posted June 1, 2018 Hi Chris - I simply clicked the link in the original post at the beginning of this thread, filled out the form, and hit 'Send.' The form appears to be located on the Revell of Germany website. The reply email came from "service@revell.de". Cheers! John. Link to comment Share on other sites More sharing options...
CANicoll Posted June 1, 2018 Share Posted June 1, 2018 Hi Chris - I simply clicked the link in the original post at the beginning of this thread, filled out the form, and hit 'Send.' The form appears to be located on the Revell of Germany website. The reply email came from "service@revell.de". Cheers! John. Perfect, thanks. I did the same thing, but I have not received an email response yet. Thanks, CN Link to comment Share on other sites More sharing options...
MikeMaben Posted June 1, 2018 Share Posted June 1, 2018 Link to comment Share on other sites More sharing options...
quang Posted June 2, 2018 Share Posted June 2, 2018 This is what I received 2 days after posting my request for a new windshield and another part I lost to the carpet monster: Link to comment Share on other sites More sharing options...
LSP_K2 Posted June 2, 2018 Share Posted June 2, 2018 I just checked my kit (finally), and yes, the windscreen is badly distorted on my kit as well, especially the starboard side. Link to comment Share on other sites More sharing options...
modelingbob Posted June 3, 2018 Author Share Posted June 3, 2018 HMMMMMM, I got the exact same email the day after I made my request. And there are still a few people who have not received this email, even though their request is several days in. Maybe I was premature in my praise for Revell Germany. They did good by me, but what about everyone else. This is what I received 2 days after posting my request for a new windshield and another part I lost to the carpet monster: Link to comment Share on other sites More sharing options...
modelingbob Posted June 3, 2018 Author Share Posted June 3, 2018 Got both. And both look much improved over the original pieces. Yes, I did specify both clear sprues in my request. Bob, did you get only the canopy or also the windscreen? Did you mentioned the sprue letter in the form? Zero77 1 Link to comment Share on other sites More sharing options...
quang Posted June 3, 2018 Share Posted June 3, 2018 I agree that it's a bot but at least they're acknowledging your request. Link to comment Share on other sites More sharing options...
CANicoll Posted June 3, 2018 Share Posted June 3, 2018 I agree that it's a bot but at least they're acknowledging your request. Yeah, but not consistently... Mmmmmm quang 1 Link to comment Share on other sites More sharing options...
Out2gtcha Posted June 3, 2018 Share Posted June 3, 2018 Yeah zip on the reply to my email so far. However I did only just send it right before the weekend, I still hope to see a response next week CANicoll 1 Link to comment Share on other sites More sharing options...
CATCplSlade Posted June 3, 2018 Share Posted June 3, 2018 Yeah zip on the reply to my email so far. However I did only just send it right before the weekend, I still hope to see a response next week So, outside normal business hours? Yeah, you'll have to wait. From what I understand of German business practices, employees are not to be bothered when not on the clock. quang 1 Link to comment Share on other sites More sharing options...
MikeMaben Posted June 3, 2018 Share Posted June 3, 2018 So, outside normal business hours? Yeah, you'll have to wait. From what I understand of German business practices, employees are not to be bothered when not on the clock. So they only respond to emails they recieve 'during' working hours ? I submitted mine on the 25th. I'm hoping they send requested parts without an email response. (I know ... it's only been a week) :popcorn: CANicoll 1 Link to comment Share on other sites More sharing options...
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