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DonH

Shout out for Vertigo Miniatures

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I ordered a biplane assembly jig and other parts from Vertigo Miniatures in December. It arrived before Christmas but with a broken part and some other minor issues. (Shipping between Europe and Singapore can be rough sometimes).

 

I wrote to them and they are replacing/fixing all issues with no fuss at all. Great customer service!

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Not my experience with them I'm afraid.

 

I ordered a jig from them on 14 January. After e-mailing them on 8 February It eventually arrived on 15 February but the main base was broken in half. The packaging was minimal, so I' m not totally surprised it was broken.

 

I e-mailed them straight away but have not received any reply at all.

 

Not impressed with their customer service so far.

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Well, out of the blue I received a replacement base this week, so fair play to them for that. It would have been nice, however, to have received some form of communication so that I was aware they had even received my e-mails in the first place, and nearly 3 months to receive a unit fit for purpose is a bit long.

 

The perils of dealing with smaller manufacturers I suppose.

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