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Trumpeter Replacement Parts Info


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#1 kalashnikov-47

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Posted 20 January 2018 - 02:32 AM

Posting this in case anyone is looking for replacement parts from Trumpeter.

They posted this on Facebook a little while ago:

 

Untitled4.jpg


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CURRENT PROJECTS: 1/32 Trumpeter F-8E and a little Revell tug boat


#2 harvey

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Posted 20 January 2018 - 03:25 AM

Thanks. Thats good to know.....Harv
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There's a fine line between cuddling and holding someone down so they can't get away
working on:  Tamiya F4U-2 Night Fighter
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#3 Guest_The Southern Bandit_*

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Posted 20 January 2018 - 03:41 AM

Thanks, stuff like this is worth a sticky thread IMHO, not just Trumpy but all kit manufacturers, its a question often asked.


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#4 Whitey

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Posted 22 January 2018 - 09:50 AM

Has anyone used this service recently?

 

I sent Joanna an email and got a response fairly quickly with a paypal address "fairy0821@163.com".

 

Can anyone confirm this is correct please?



#5 alaninaustria

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Posted 22 January 2018 - 12:19 PM

Yes, that Paypal address is correct!! I used it not so long ago!
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#6 KEi

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Posted 23 January 2018 - 12:01 PM

Hi,

 

Just want to add my experience with them. Send them a request and response was the next working day. very efficient.

Overall, this service is excellent.

Pay them via paypal via the above discussed paypal account and they confirmed payment was completed. 

 

Now waiting for the items to arrived.



#7 Erwin

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Posted 19 March 2018 - 07:22 AM

What if you don't have PayPal ?  No parts then ?

 

I just broke two small cockpit parts from the 24 th Rufe.


Edited by Erwin, 19 March 2018 - 07:31 AM.


#8 BradG

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Posted 19 March 2018 - 08:26 AM

Trumpeters parts service is useless as the proverbials on a bull. I tried to get a whole sprue from them that was missing in one of my kits, they simply referred me to the distributor, the same distributor that had dicked me around for 12 months with "it's on the next shipment" rubbish. I asked if they could simply cut the middle man out and send me the part directly, I'd even pay for the postage despite the mistake being clearly on their quality control, but got ignored.



#9 MARU5137

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Posted 21 March 2018 - 01:14 AM

Thanks. Thats good to know.....Harv


I agree.. Thanks Patrick for the info.

:thumbsup:
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Res Non Verba .

La calma è la virtù dei forti !

Potius Mori quam foedari.


#10 MARU5137

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Posted 23 March 2018 - 05:01 PM

Bump.... :whistle:

Res Non Verba .

La calma è la virtù dei forti !

Potius Mori quam foedari.


#11 Uncarina

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Posted 24 March 2018 - 02:29 PM

Curious about this, since I would like to order the G sprue for my suspended Swordfish. Has anyone actually received their orders?

Cheers, Tom

#12 Maxim

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Posted 25 March 2018 - 08:17 PM

I have ordered direct from Trumpeter and never had an issue. Parts arrived in about two weeks to AUS. ordered and paid with Paypal.

HTH


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#13 vince14

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Posted 25 March 2018 - 09:38 PM

Yep, I got replacements through the email address in post #1. Good comms from them, and the parts turned up a few weeks afterwards.


Edited by vince14, 25 March 2018 - 09:38 PM.

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#14 Erwin

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Posted 26 March 2018 - 11:55 AM

But when you don't have PayPal you're not able to get parts. :crying:


Edited by Erwin, 26 March 2018 - 11:56 AM.


#15 vince14

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Posted 26 March 2018 - 01:47 PM

Yes, you can. When you ask Trumpeter for parts they send you an invoice through Paypal, and you can pay using a credit or debit card without having to set up an account. Having said that, it's pretty easy to set up a Paypal account, and they have some good protections in place. I'd prefer to send money via Paypal than, say, sending cash or emailing my credit card details.


Edited by vince14, 26 March 2018 - 01:47 PM.

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