Gary Needham Posted November 16, 2021 Share Posted November 16, 2021 Surely by now Jetmads must know and be are that their current packing isn't (seemingly) adequate, so what are they doing about it? I mean, how can it be economically viable for them to be producing and shipping (FOC) replacements for damaged parts rather than investing a bit more care in the packaging first time around...? I have 2 pending and this doesn't bode well absent some positive intervention by the company on this issue. Gary TankBuster, RNoAF, Out2gtcha and 1 other 4 Link to comment Share on other sites More sharing options...
RNoAF Posted November 16, 2021 Share Posted November 16, 2021 13 minutes ago, Gary Needham said: Surely by now Jetmads must know and be are that their current packing isn't (seemingly) adequate, so what are they doing about it? I mean, how can it be economically viable for them to be producing and shipping (FOC) replacements for damaged parts rather than investing a bit more care in the packaging first time around...? I have 2 pending and this doesn't bode well absent some positive intervention by the company on this issue. Gary Is there a way we can contact them about the packaging issue? Do a representative for Jetmads read this forum? Link to comment Share on other sites More sharing options...
Violator1991 Posted November 17, 2021 Share Posted November 17, 2021 The towbar in my packing is damaged and they will send a replacement. Here's how they replied to my email last week when I suggested a stronger box: ...We would very much like to make a sturdier packaging, however the weight limitations are really constraining, with 2.000 grams strict imit for the small package category whereas the Viggen package weighs an average of 1.990 grams, excess of which triples the shipping cost. We hate to see our products being damaged during transportation and definitely would love to see all modellers receving their packages the way they are intended. Thankfully reported damages are less than 10% and all such parts are being produced again and re-shipped, which is an extra cost for us but keeps general shipping costs at buyer-friendly levels... I see the logic here, it appears to be a calculated risk. If it is around 10% then it must be totalling up to maybe a thousand bucks for them to send replacements overall and they seem to take this to be acceptable rather than charging everyone with triple shipping cost for 500 kits. I would absolutely like to be within the 90% to receive the package without any damages but I can also live with that as long as damaged parts are replaced, if the other alternative is paying 50-60 dollars more for shipping. Paramedic, mattcour, scvrobeson and 1 other 3 1 Link to comment Share on other sites More sharing options...
Paramedic Posted November 17, 2021 Share Posted November 17, 2021 Yeah, makes some kind of sense.. The shipping cost tripling, less so.. Link to comment Share on other sites More sharing options...
Violator1991 Posted November 17, 2021 Share Posted November 17, 2021 We paid 15.750 Euros for a 40 ft container from China a couple of weeks ago. We used to pay 2.200 Euros for that before Covid. I had a package from Japan last month for 78 Euros and I had paid 27 Euros for it last year! I will not be surprised to see shipping costs triple or quadruple for an average kit box now. frank83 1 Link to comment Share on other sites More sharing options...
frank83 Posted November 17, 2021 Share Posted November 17, 2021 Forget about cheap shipping. Oil prices, inflation and covid make it worse everyday... Link to comment Share on other sites More sharing options...
DonH Posted November 17, 2021 Share Posted November 17, 2021 They have detected 10% damages from those who have received and checked their new toys. Whilst I can understand the logic of avoiding increased shipping costs, I wonder if Jetmads are lowballing the damages rate. Paramedic 1 Link to comment Share on other sites More sharing options...
Gary Needham Posted November 17, 2021 Share Posted November 17, 2021 19 minutes ago, DonH said: They have detected 10% damages from those who have received and checked their new toys. Whilst I can understand the logic of avoiding increased shipping costs, I wonder if Jetmads are lowballing the damages rate. That was my thought too and I reckon for every request for replacements they receive, perhaps 2-3 modellers will say..."I will repair it myself" and never even report it. Stuff like boarding ladders being damaged, whilst unfortunate, are of no big deal for me but stuff like broken wingtips certainly are and would be. Gary DonH and Paramedic 2 Link to comment Share on other sites More sharing options...
allbann Posted November 21, 2021 Share Posted November 21, 2021 (edited) Received my kit this friday. Definitely worth the wait. Now i hope the second kit arrives much quicker than this one. No damage what so ever, not even the ladder and the towbar. No dent on the box. Edited November 21, 2021 by allbann Spooky56, Landrotten Highlander, IvanVasili and 1 other 4 Link to comment Share on other sites More sharing options...
Phartycr0c Posted November 22, 2021 Share Posted November 22, 2021 Dispatched 13th Nov, apparently sat waiting for sorting according to our beloved Post Office. May be a while! Link to comment Share on other sites More sharing options...
Stokey Pete Posted November 22, 2021 Share Posted November 22, 2021 30 minutes ago, Phartycr0c said: Dispatched 13th Nov, apparently sat waiting for sorting according to our beloved Post Office. May be a while! Mine’s a few days behind yours. Derek B and Out2gtcha 2 Link to comment Share on other sites More sharing options...
Out2gtcha Posted November 22, 2021 Share Posted November 22, 2021 Yay! Just looked up the USPS tracking # for my Viggen and found this....Its currently 11/22 1:52 PM CST here in the middle of the US: Expected delivery November 22, 08:00PM Tracking number created In transit 2021-11-22 05:51 OMAHA, NE 68127, Arrived at Post Office -> Your item arrived at the Post Office at 5:51 am on November 22, 2021 in OMAHA, NE 68127. 2021-11-22 05:00 OMAHA NE DISTRIBUTION CENTER, Departed USPS Regional Facility 2021-11-21 21:08 OMAHA NE DISTRIBUTION CENTER, Arrived at USPS Regional Facility 2021-11-21 00:00 In Transit to Next Facility 2021-11-17 00:22 LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility 2021-11-15 17:31 ISC LOS ANGELES CA (USPS), Processed Through Facility 2021-11-06 09:48 Origin Post is Preparing Shipment 2021-11-06 09:48 TURKEY, ISTANBUL ULUSLARARASI POSTA ISLEM, Processed Through Facility 2021-11-06 09:17 TURKEY, ISTANBUL PAKET MERKEZI, Processed Through Facility 2021-11-05 15:08 TURKEY, Acceptance Origin - Cached time: 2021-11-22 10:32:01 (GMT-06:00) 2021-11-22 08:51 United States of America (the) (Yurt Disi), Receive item at delivery office (Inb) 2021-11-15 20:31 United States of America (the) (Yurt Disi), Gonderi (Gelen) alip verme merkezinde alindi Receive item at office of exchange (Inb) 2021-11-06 09:48 TÜRKIYE, Turkey, The item was forwarded to the destination country (Otb) Expected delivery in a scant few hours I hope! Christoffer Lindelav, Kagemusha and Stokey Pete 3 Link to comment Share on other sites More sharing options...
Christoffer Lindelav Posted November 22, 2021 Share Posted November 22, 2021 Received mine last week. Had a quick look through and I couldn't find anything damaged. One wingtip was slightly bent though, maybe a dip in hot water could fix this? /Stoffe Out2gtcha 1 Link to comment Share on other sites More sharing options...
Out2gtcha Posted November 23, 2021 Share Posted November 23, 2021 6 hours ago, Out2gtcha said: Yay! Its currently 11/22 1:52 PM CST here in the middle of the US Expected delivery in a scant few hours I hope! Its here! I little crushed and smooshed on one corner of the box, but I dont seem to find any actual parts broken. Kagemusha, LSP_Kevin, Landrotten Highlander and 4 others 7 Link to comment Share on other sites More sharing options...
Phartycr0c Posted November 23, 2021 Share Posted November 23, 2021 (edited) 23 hours ago, Stokey Pete said: Mine’s a few days behind yours. Don't hold your breath Pete! I was told thousands of parcels arrive at Heathrow on a daily basis, it may be some time before it gets scanned and appears on our tracking system". WTF! Really? Iv'e had another package sent from Prague arrival in 3 days by DHL! Definitely not Jetmads fault but I can certainly see now how Tigger Wilkes's copy ended up destroyed.... Zero movement apparently in 10 days! Edited November 23, 2021 by Phartycr0c Stevepd 1 Link to comment Share on other sites More sharing options...
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