MikeMaben Posted July 30, 2020 Share Posted July 30, 2020 ...from Dragon (Dragoncare) ? Link to comment Share on other sites More sharing options...
ChuckD Posted July 30, 2020 Share Posted July 30, 2020 Yeah. They failed miserably and I gave up. Their customer service is just awful. scvrobeson and MikeMaben 1 1 Link to comment Share on other sites More sharing options...
Kagemusha Posted July 30, 2020 Share Posted July 30, 2020 I got as far as contacting them, but they required a receipt, which I didn't have. MikeMaben 1 Link to comment Share on other sites More sharing options...
ade rowlands Posted July 30, 2020 Share Posted July 30, 2020 I did get a clear sprue for the 1/32 Bf-110 from them a long time ago and I remember it being a lot of effort. Like Kag, they required a receipt, which luckily I managed to get around by contacting the online vendor I bought the kit from for a reissue of said receipt the issue arose a long time after initial purchase so any copy had been purged from my email system. It then took a number of emails to Dragon to get them to acknowledge me sending the receipt on to them and confirmation they had what I needed. However, once that was over with the parts did turn up well packed and quite quickly. MikeMaben 1 Link to comment Share on other sites More sharing options...
LSP_K2 Posted July 30, 2020 Share Posted July 30, 2020 I ordered once, Bf 109E wheel well inserts, and had them within a week or so. MikeMaben 1 Link to comment Share on other sites More sharing options...
ChuckD Posted July 30, 2020 Share Posted July 30, 2020 Now that I'm not on mobile, I'll expand a bit. I ordered a 1/35 Jagdtiger kit from scalehobbyist.com years ago partly because it had a metal gun barrel and a few other "premium" add-ons. Open the box to find that, you guessed it, those parts are missing. The box even had it printed on the side. I contacted dragoncare and after dutifully providing the receipt, a dozen photos of the contents of the kit, and waiting ~8 weeks, they told me that those parts were only included in the first run of the kit and closed my case immediately. Do a search over on Armorama for dragoncare and you'll see a ton of similar experiences. MikeMaben 1 Link to comment Share on other sites More sharing options...
MikeMaben Posted July 31, 2020 Author Share Posted July 31, 2020 Thanks guys , looks like I might as well give up, appreciate the info. Link to comment Share on other sites More sharing options...
phasephantomphixer Posted July 31, 2020 Share Posted July 31, 2020 (edited) Unfortunately found it as tough as posted here. Still never got a missing sprue replaced, even after getting to know the CS rep. at the IPMS Nats - twice! He wrote his name, said to input it, still nothing. Kit sits incomplete to this day, 11 years now... The Dragon DOESN'T care Edited July 31, 2020 by phasephantomphixer MikeMaben 1 Link to comment Share on other sites More sharing options...
LSP_Mike Posted August 1, 2020 Share Posted August 1, 2020 What part is missing? Link to comment Share on other sites More sharing options...
monthebiff Posted August 1, 2020 Share Posted August 1, 2020 Hi Mike, like most here it was pretty difficult, I tried to get replacement clear parts for a 110 and they just didn't seem interested so ended up giving up! Regards. Andy MikeMaben 1 Link to comment Share on other sites More sharing options...
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