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Monty Python

Beat this for customer service

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Couple of weeks ago I sent Special Hobby a message on their facebook page regarding replacement parts for one of their kits.

 

I was sorting some kits and boxes out when I came across the Tempest Mk.V kit which I had started some time ago but then got put to one side for some reason or other. Checking the contents out I found that the bottom half of the wing was broken.

 

I asked Special Hobby if I could buy the wing and undercarriage bay parts. After 2 weeks of hearing nothing from them, I was about to give up. Today I received a package from them with the parts requested in it and no mention of cost. Can't thank them enough.

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Guest Peterpools

Just love to hear about great customer service

Peter

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I I remember as a teen buying an Aurora 1/48 Fokker DVlll, which came without the fret of all the black plastic parts. I mailed off a letter and got the fret within a week. More recently, a couple years ago, I ordered a Boca from Lone Star Model, which contained some missing parts, and Lone Star sent me the parts free along with an apology. Maybe all the companies are still like the companies of the ‘60s.

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I I remember as a teen buying an Aurora 1/48 Fokker DVlll, which came without the fret of all the black plastic parts. I mailed off a letter and got the fret within a week. More recently, a couple years ago, I ordered a Boca from Lone Star Model, which contained some missing parts, and Lone Star sent me the parts free along with an apology. Maybe all the companies are still like the companies of the ‘60s.

 

The ones that want to retain customer loyalty, and not having prospective customers waiting for their price to drop before buying will behave like that.

 

One company that brags to having the largest inventory in the U.S. literally snatched a key item from my shopping cart while I was taking a break to think of anything else I might want to add.

 

So I called them up, and their rep who sounded like a  union Teamster said basically I was out of luck, with no attempt to apologize.

I guess the rest of the items are still in my shopping cart where I left them, as my interest in dealing with them got lost as well. 

 

Of course treating prospective customers like they did me explains why their inventory is still so large. :whistle:

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