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Guest Jessie_C

Warning: Joydecals

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Guest Jessie_C

Last month I ordered 2 decal sheets from Joy Decals. I was charged a flat rate of $25.00 for postage, which I consider outrageous, and the order was shipped to an address I haven't lived at for 4 years, in spite of the fact that I had specified my current address on the order form.

Joydecals has ignored 4 different communications to correct this problem. I am disputing the order at Paypal.

Buyer beware: Joydecals does not deal fairly.

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Guest Jessie_C

I was hoping that when I received the package to see that the postage was only a placeholder and that I would have been only charged the actual package. Yes, probably unwise, but those particular sheets appear to only be sold through joydecals :(

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If you paid them through Paypal, the incorrect address might be because of the default street address they have on your Paypal account. It happened to me once. I wasn't paying attention while doing the check-out and Paypal inserted a previous address which I had been using. Fortunately my old house was bought by friends who just forwarded it to me.

 

Just my experience anyway.

 

Richard

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I was charged a flat rate of $25.00 for postage

 

I would complain as their website clearly states  We use a Flat Shipping Rate of $30 for one up to eight Decals. All International order are shipped via Registered Airmail and include Insurance against loss or damage.

 

:D

 

I often wonder why they let themselves get into a position like this, the delivery was insured and the negative publicity on line they get costs them more than the cost of the decals and postage.

 

http://joydecals.com/about-us/

 

They do seem to be a one man band who has grown his hobby, I just hope it does not effect his business to much.

Edited by TonyT

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Guest Jessie_C

I'm assuming you hadn't ordered from them before, how they even get an old mailing address for you to use if it wasn't through the paypal payment address?

No, I had ordered from them about 5 years ago, and had no trouble, This is why I was so disappointed this time.

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Jessica,

   Thank goodness for Pay Pal, it does indeed make buying with confidence so much easier. Glad that you're getting your decals replaced.

 

Joel

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Isn't it amazing that what I would think is basic customer service just seems to be falling apart all over the place, but GOOD customer service seems the exception.

 

I mean to post a message, and I'll do that separately, but I ordered five things from UMM-USA - three modeling jigs, two decal/mask sets.  I placed the order in the morning sometime, and by mid afternoon received the shipping information. On a SATURDAY!  I was super pleased.  Then, got an email with a note of apology that one of the mask sets I ordered was damaged and they didn't ship it, and they did the refund.  VERY cool and I sent a note back thanking them for the fast service and appreciated the note about the mask.

 

Super good service from UMM-USA.

Chris

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Isn't it amazing that what I would think is basic customer service just seems to be falling apart all over the place, but GOOD customer service seems the exception.

 

I mean to post a message, and I'll do that separately, but I ordered five things from UMM-USA - three modeling jigs, two decal/mask sets.  I placed the order in the morning sometime, and by mid afternoon received the shipping information. On a SATURDAY!  I was super pleased.  Then, got an email with a note of apology that one of the mask sets I ordered was damaged and they didn't ship it, and they did the refund.  VERY cool and I sent a note back thanking them for the fast service and appreciated the note about the mask.

 

Super good service from UMM-USA.

Chris

 

Chris,

 I've had numerous transactions with UMM-USA, and his personal service is simply top notch. It's a part time business for  him, so it takes a little longer to get things mailed out, but that's no big deal. Every issue or question I've ever had, has been answered quickly and correctly. 

 

Joel

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