Brad-M Posted September 15, 2017 Share Posted September 15, 2017 Got this from Roy in an email and his FB Group page: Hi guys! OK, it has come to my attention that there is a problem with the new Tempest Nose Correction set. Some distortion in the main nose casting is causing problems with the fit of the spinner. If you are working on installing this set now, stop! We have corrected the problem and are working feverishly to get replacement parts ready to go.All sets not yet shipped as of today, 9/13/2017, will go out with the corrected parts. Previous orders will have a replacement casting shipped ASAP. Unless you are already working on the set and need parts pronto, please do not contact us. We have your order information, and your new nose will go out soon. Those in a rush, please email us and we will try to get yours out soonest.Thanks for your understanding and patience. Roy Cheers Brad Artful69, Harold, johncrow and 6 others 9 Link to comment Share on other sites More sharing options...
Gerhard Posted September 15, 2017 Share Posted September 15, 2017 Good work Brad. Brad-M 1 Link to comment Share on other sites More sharing options...
Out2gtcha Posted September 15, 2017 Share Posted September 15, 2017 Thanks for the update Link to comment Share on other sites More sharing options...
CANicoll Posted September 15, 2017 Share Posted September 15, 2017 Thanks for the update. When I saw an email about a new shipment from Barracuda I wondered if there was a problem with the set I had received. Great customer service!! Chris Link to comment Share on other sites More sharing options...
phantomdriver Posted September 15, 2017 Share Posted September 15, 2017 Typical of Barracuda, if ever they find a problem, it's sorted and replaced pronto! Link to comment Share on other sites More sharing options...
wunwinglow Posted September 15, 2017 Share Posted September 15, 2017 Good catch! Brilliant customer service! Tim Link to comment Share on other sites More sharing options...
Chek Posted September 16, 2017 Share Posted September 16, 2017 Anyone know if Hannant's allocation is affected? Link to comment Share on other sites More sharing options...
otis252 Posted September 18, 2017 Share Posted September 18, 2017 I've bought a lot of after market in the years since I've come back to modeling from a lot of great people and companies. But this level of customer service goes well beyond anything I've seen. Fixed before the complaints.. Got my new nose today, thank you Roy. Chuck CANicoll and MikeMaben 2 Link to comment Share on other sites More sharing options...
Martinnfb Posted October 8, 2017 Share Posted October 8, 2017 I was just trying to figure out how to fabricate a new base plate for my prop., Hats off to Roy ! Link to comment Share on other sites More sharing options...
Bill Cross Posted October 20, 2017 Share Posted October 20, 2017 The man is just the best. I only wish the plastic guys would fix their issues when they arise. They don't have to send me the parts unbidden, but I'd sure like to be able to get the replacements. Barracuda Studios are really what makes this hobby so great. David66, phantomdriver and Shoggz 3 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now