DonH Posted January 4, 2018 Share Posted January 4, 2018 I ordered a biplane assembly jig and other parts from Vertigo Miniatures in December. It arrived before Christmas but with a broken part and some other minor issues. (Shipping between Europe and Singapore can be rough sometimes). I wrote to them and they are replacing/fixing all issues with no fuss at all. Great customer service! LSP_K2 and TonyT 2 Link to comment Share on other sites More sharing options...
NigTT Posted March 18, 2018 Share Posted March 18, 2018 Not my experience with them I'm afraid. I ordered a jig from them on 14 January. After e-mailing them on 8 February It eventually arrived on 15 February but the main base was broken in half. The packaging was minimal, so I' m not totally surprised it was broken. I e-mailed them straight away but have not received any reply at all. Not impressed with their customer service so far. Link to comment Share on other sites More sharing options...
NigTT Posted April 8, 2018 Share Posted April 8, 2018 Well, out of the blue I received a replacement base this week, so fair play to them for that. It would have been nice, however, to have received some form of communication so that I was aware they had even received my e-mails in the first place, and nearly 3 months to receive a unit fit for purpose is a bit long. The perils of dealing with smaller manufacturers I suppose. Link to comment Share on other sites More sharing options...
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