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Has anyone been struggling for replacement/missing parts?


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#1 monthebiff

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Posted 17 April 2015 - 09:08 PM

Maybe just me but has anyone been struggling with getting missing parts from these guys, I have in the the past had a missing part and a quick email has seen it arrive very quickly........perfect service I would definitely say.

 

However since the end January I have been trying to get a replacement tail wheel for my Typhoon and service has seemed to go badly wrong. I had a number of missing parts from a kit purchased at scale model world which I advised MDC about and everything came back to me within a few days apart from the tail wheel........awesome service again I thought and a quick email will sort this overlooked part and so I carried on with my clean up of my kit.

 

However for whatever reason MDC now fail to respond to my emails (even though I have a read receipt from them for each email but no response). I know they have closed the retail side now and are concentrating on their casting side so I thought this would no problem getting a missing part for a kit I purchased from them in good faith which it would now seem I will never be able to finish.........a huge waste of hard earned cash indeed!!

 

If this company where out of business /in administration I would have no problem but as they are still advertising that  this kit is still available all I can say is steer clear or maybe its just me having a bad experience and I'm sure if the guys at MDC read this they will have my contact details.

 

Regards. Andy



#2 Kagemusha

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Posted 18 April 2015 - 08:37 AM

I'm sure Bob will get back to you, but if you are in the UK why not phone them?



#3 MARU5137

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Posted 27 April 2015 - 05:13 PM

Andy..

I think there is a thread that says MDC RETAIL to close but in that thread there

is a link for enquiries etc....

The thread is in MDC sub forum. .here on LSP
See below. ...
hope that helps. .

:thumbsup:

Edited by MARU5137, 27 April 2015 - 05:24 PM.

Res Non Verba .

La calma è la virtù dei forti !

Potius Mori quam foedari.


#4 MARU5137

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Posted 27 April 2015 - 05:24 PM

http://forum.largesc...showtopic=55327

Res Non Verba .

La calma è la virtù dei forti !

Potius Mori quam foedari.





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