Cutting Edge Decals

[Cpig]

I posted about a month ago about trying to get ahold of CE Decals with no luck. Well, I just got an email response from the owner accusing me of trying to get a free sheet of decals from him! Got to be the very worst customer service experience ever. Just unbelievable!

 

If this violates forum rules, please remove it, it is not meant to bash anyone, I just thought some may want to know about this before they run into problems with this company as well.

[Dave J]

Sounds like your on the...

 

 

I had a couple of dealings with Dave in the past, never had a problem, unlike some others....

[LSP_Kevin]

Just so it's clear to everyone reading this thread, it has been allowed to stand because at no stage has anyone made a defamatory remark, referred to any individual in derogatory terms, or indulged in an hysterical rant. The OP is simply expressing his dismay at what he feels is poor customer service. This, in fact, represents exactly how we expect these sorts of issues to be raised on LSP.

 

Kev

[Piprm]

Strange indeed!

I have recently purchased some decals from CE Decals ... (the last few weeks - actually) ...and found no problems at all! ... if anything - it was a pleasant experience!

The correspondence from me was courteous and to the point .....and so was the response back!

By my experience- I wouldn't have a problem ordering more from this supplier - seeing it was a pleasant exchange..... prompt shipment ...... well packed... and good follow-up!

So, I'm wondering what was done to make things as prickly as they are?

Well.. as in anything.. it takes 'two' to tango!

Phil

Edited April 3, 2012 by Piprm

[Cpig]

Really?

 

From the Forum Rules of the Road:

 

Where are the facts? This is just heresay, Your Honour.

 

If you allow the information about the email to stand, you must then also allow the email to be displayed. Otherwise the site is opening itself up to libel claims. But do you really want the email to be displayed here? It worked so well for the Cleaver/HK Models thread...

 

S

 

I will give this response then I hope it will be the end of this. I really don't want to drag this out. If you want facts here they are:

I had one decal split on me during application. As you can see below, I was polite and I even blamed myself for the split then complimented him on his decals. I sent this email at two different times with no response so I gave up.

 

_____________________________________________________________________________________________________________________

 

Here are the original two emails that I sent

 

#1

 

"Today, while applying your decals, I had one of them split on me and I am unable to repair it. It was all my fault (your decals are great quality). I hate to have to purchase the entire sheet again just for the one little decal. Is there any way I can just get the nameplate decal that split on me?

It was the nameplate decal (with pilot and crewchief names) from "Old Crow" on sheet CED32085.

Thank you,"

 

#2

 

"Dave,

Been trying to reach you and I'm not sure if this email is correct? Tried calling the number on your insert, going to the website under Customer Service link (broken link), emailing asphaliea? business systems, etc... all with no luck. So this is my fourth attempt, hopefully it will get through.

Back to the point; I was using your "Old Crow" decal sheet CED32085, when I split one of your decals. It was my fault, your decals' quality is not in question. I need a replacement but don't want to purchase an entire decal sheet just to fix my blunder on one decal. Is there any way I can get a replacement for the one decal that I split?"

______________________________________________________________________________________________________________________

 

Next I get an unsolicited email advertisement from FineArtofDecals. At this point I'm a little upset that he hasn't answered any of my emails but still expects me to read his advertisements. My response is to the point but not insulting. I just want him to remove my name from his advertising list because I don't plan on ordering again.

 

#3

 

"Dave,

If you can't answer my previous emails and other attempts to contact you then take me off of your mailing list. I won't be purchasing from you again."

 

 

____________________________________________________________________________________________________________________________

 

Now I get an immediate response from Dave / support@fineartofdecals.com (same address that I attempted to contact in my first emails).

 

Email from Dave:

 

"Sorry you're irritated that I'm unwilling to send you a free decal sheet. Your name is now removed from the list."

 

____________________________________________________________________________________________________________________________

 

At this point, based off his immediate response, I realize that he HAD received my previous emails but chose to ignore them. Needless to say, I was a little pissed so I won't post my response (it wasn't pleasant). I never wanted an entire sheet, just a 1cm x 1cm decal that I couldn't see paying $20 for. I was more than willing to pay S&H as well as any costs incurred by Mr. Klaus.

Edited April 3, 2012 by Cpig

[Cunumdrum61]

I can understand your point and it would have been polite to answer your email and questions with a "yes we will or a "no we won't". At least you would know one way or another. On the other hand I do not think any other decal manufacturer would have helped you out. To remove one small decal from the entire decal sheet renders it useless and can't be sold and a loss to the manufacturer.

 

Personally, I never would have asked and I would have just payed up and bought another sheet as I have done in the past when I have screwed something up, and as you said it was your fault that the decal split. Now on the other hand if the decals I were using were faulty in some way then I would contact the manufacturer and send them back and ask for a replacement set of decals. I did this once for one company that sold me decals that were out of register. They apologized for it slipping through QC and sent me another sheet. I did send the decals back to them as they replaced them on good faith without asking me to send them back. I received an email thanking me for returning them.

Thats my .2 cents worth on this.

Edited April 3, 2012 by Cunumdrum61

[R Palimaka]

I agree completely with Cunumdrum61's response. He should have responded sooner so you would know where you stood, but cutting that one section out would have cost him a sheet lost to sales for something that wasn't his fault.

 

Richard

Edited April 3, 2012 by R Palimaka

[pappy1]

While I agree that Dave may have a chip on his shoulders ( Who wouldn't After a Messy Divorce ) I have always had good service with C.E Before and after the break down of the company. I think that sometimes it is possible to order, a product with a glitch such as a part # mistake or even a computer ERROR.

I think that Dave is a lttle touchy anbd somtimes doesnt respond in a Bussiness like manner, but hey Hes human just like the rest of us.

Just my take on things for what it is worth......Pappy1

[LSP_Ray]

I agree with most of what has been posted. I can see where Dave woudn't want to cut up what is a rare sheet. Probably you should have worded your e-mail asking if he had any rejected or partial sheets with the nameplate intact. However Dave could have replied in a more professional manner, simply explaining he couldn't replace the sheet, to one of your first e-mails rather than just ignore them.