LSP_Kevin Posted April 11, 2012 Author Share Posted April 11, 2012 I've just sent a message off to the retailer, along with links to the photos in this thread. I don't like my chances however, as their returns policy states you must notify them within 7 days, whereas I bought this unit in early January. Kev Well, I've had a reply already, which is positive. The retailer has passed my request on to the local Iwata rep for consideration, which is also positive, in that it wasn't an outright 'no' or 'too late'. We shall see! Kev Link to comment Share on other sites More sharing options...
LSP_Kevin Posted April 12, 2012 Author Share Posted April 12, 2012 Just had word from the retailer that they'll be sending out a replacement set today. My second bout of outstanding service today! They've asked that I return the faulty set, which is fair enough. Good outcome. Thanks for all you help and advice guys. Kev Link to comment Share on other sites More sharing options...
jgreiner Posted April 12, 2012 Share Posted April 12, 2012 Glad to hear things have worked out, Kevin! I know you're in Australia, but (for future reference) I've had great experience with Coast Airbrush Company here in the States. http://www.coastairbrush.com/ Especially nice is you can call them and actually talk to a human being! Something of a rarity these days. John Link to comment Share on other sites More sharing options...
Radub Posted April 12, 2012 Share Posted April 12, 2012 Hi Kevin, Good to hear they are looking after you. If possible, ask them to test the fitting before posting it, just to make sure it is OK. Radu Link to comment Share on other sites More sharing options...
LSP_Kevin Posted April 13, 2012 Author Share Posted April 13, 2012 Well guys, my replacement Quick Disconnect set has arrived, and just to prove it's the genuine article, here it is in its virgin packaging: I have to say that I'm mightily impressed by the service I've received from Adelaide Moulding & Casting Supplies over this issue. I only contacted them yesterday morning my time, and my replacement set arrived today. That's not much more than 24 hours later, without question or fuss, and interstate to boot! And to top it all off, the replacement set functions perfectly. Kev Link to comment Share on other sites More sharing options...
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